Privacy Policy

1) Introduction and important information

Downhouse Farm Holidays (“We” or “us”) are committed to protecting and respecting your personal data and privacy. 

This privacy policy relates to how we use and collect personal data from you when you book with us as a guest in our self-catering accommodation, use our services or access our website. It also relates to our use of any personal information you provide to us by telephone (including SMS), in written correspondence (including letter and email) and in person. 

Please note that: 

  • our website is not intended for children under the age of 18 and we do not collect data relating to children; and 

  • our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Whenever you provide personal data, we are legally obliged to use your information in line with all applicable laws concerning the protection of such information; including but not limited to the Data Protection Act 2018 and the General Data Protection Regulation 2016 (GDPR), described in this policy as the “Data Protection Laws”.

This privacy policy also forms part of our terms of business and is not intended to override them. This policy may be amended or updated from time to time and any revisions will be posted to this page, so please check back regularly. 

2) WHO WE ARE AND How to contact us

2.1) For the purpose of the Data Protection Laws, the data controller is Kate Bourne. If you want to request more information about our privacy policy or information regarding data protection you should contact us using the details provided below:

FAO: Kate Bourne

Downhouse Farm, Springhill, Dursley, Glos, GL11 5HQ

Email: hello@downhousefarmholidays.com

Telephone: 07762 662776  

2.2) You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

3) The data we collect about you

3.1) We collect and process personal data. Typically the personal data we collect and process will include identity, contract, transactional, technical, profile, usage and marketing and communications data such as: 

3.1.1 Identity Data includes first name, last name, title or other identifier (such as job title), marital status, date of birth, gender and images.

3.1.2 Contact Data includes billing address, email addresses and telephone numbers.

3.1.3 Transaction Data includes details about services you have purchased from us or your visits to our premises.

3.1.4 Financial Data includes bank account and payment card details. 

3.1.5 Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

3.1.6 Profile Data includes your username and password, purchases or orders made by you, your interests, preferences (including details about your personal likes and dislikes as identified during your visits to our premises), feedback and survey responses.

3.1.7 Usage Data includes information about how you use our website, products and services.

3.1.8 Marketing and Communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Please note that we may collect and/or process other personal data from time to time. If we ask you to provide any other personal information not described above, the personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point that you are asked to provide your personal information. 

3.2) We also collect, use and share aggregated data, such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data, but is not considered to be personal data in law as it will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate a percentage of users accessing a specific feature of our services. However, if we combine or connect your aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used solely in accordance with this policy.

3.3) We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

3.4) We only collect data from you directly or via third parties (see the section Third Parties below). 

3.5) It is important that the Personal Data we hold about you is accurate and current. We cannot be held responsible for any inaccurate or incomplete data on our system arising out of your default in this regard. Please keep us informed if your Personal Data changes during your relationship with us.

4) How is your personal data collected?

4.1) We use different methods to collect data from and about you including through:

4.1.1) Direct interactions. You may give us your Identity, Contact, Profile and Financial Data by filling in forms or by corresponding with us by post, phone, messaging service, email or otherwise. This includes personal data you provide when you:

a) book our self-catering accommodation;

b) create an account on our website;

c) subscribe to our additional service(s);

d) request marketing to be sent to you;

e) enter a promotion or survey; or

f) give us feedback or contact us.

4.1.2) Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy [LINK] for further details.

4.1.3) Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:

Independent Cottages, Holiday Live Booking, others??

a) Technical Data from the following parties:

  • analytics providers;

  • advertising networks; and

  • search information providers.

b) Contact, Financial and Transaction Data from providers of technical, or payment services.

c) Identity and Contact Data from data brokers or aggregators, including trade organisations or exhibition organisers.

d) Identity and Contact Data from publicly available sources such as Companies House.

5) if you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel all or part of a service you have with us but we will notify you if this is the case at the time.